1. What is the Return Policy?

• Return/Replacement request for any Order should be submitted within 10 days of receiving the Product. However, in case of Damaged/ Missing/ Empty Packages/Wrong Product the request should be raised within 2 days of receiving the product.
• Refund/Replacement will be initiated only upon receiving of the product
• Replacement will depend upon the availability of the product
• In case the product was damaged while in your possession, Sure Shop will not be under any liability to process the refund/replacement
• Order Replacement can be done in following cases:
  • -Wrong Size/ Color/ Style/ Quantity
  • -Missing Parts/ Accessories & Empty Packages.
  • -Defective/ Damaged (if not under Manufacturer's Warranty*)
  • -Not as per descriptions
• Return Package should have the original Price tag and Packaging slip
• Few products are Non-Returnable. Please refer to the product page for further reference
• For Manufacturer's Warranty Products, you are required to visit the Brand Service Centre.

2. When does a Refund get declined?

• Refund may get declined if the product received by us is not as per your claim or Order ID is missing on the package.

3. How long does it take to initiate a Refund?

• For some orders, we initiate Refund within 2 working days of receiving the product at our Centre In other cases, we initiate the Refund after the returned product is delivered to the seller. In this case, we keep you informed of the timelines.

4. Can I change quantity of my order?

• We recommend you to place a new order for the same product with changed quantity.

5. What are the modes of refund available after cancellation?

• You will receive the refund in the same mode of payment through which the payment was made.

6. What do you mean by "Out of Stock"?

• An item is marked as 'Out of stock' when it is not available with any of the merchants at the moment; you can place an order once it is back in stock. Enter your email ID and click on "Notify" to be notified when the product is back in stock.

7. What are various modes of payment available?

• We accept multiple modes of payment such as Credit Cards, Debit Cards, ATM cards, Netbanking, Cash On Delivery (COD). Besides these payment modes, you can also pay using CluesBucks. Currently, we do not accept international cards. You may glance through the list below and choose to pay through your preferred medium.

8. Is Cash On Delivery (COD) option available?

• Yes, Cash On Delivery option is available on selected products.

9. How will I know whether COD is available on my product?

• Yes, Cash On Delivery option is available on selected products. To check if the COD is available at your pincode.

10. How can I confirm my COD order?

• Once you place a COD order, we will send you the confirmation over email and SMS. In case you don't receive any confirmation, you can contact us.

11. Why has my EMI payment plan not been activated yet?

• Please get in touch with your Bank, if your EMI plan has not be activated yet.

12. My order transaction failed but the amount has been deducted from my bank account. What should I do?

• Payment can fail due to a technical glitch or due to incorrect payment credentials. If the amount has been deducted from your account without order confirmation, please do not place a second order for the same product. Within 48-hours, your order will automatically be confirmed by our system & a confirmation will be sent to you through Email and SMS. However, if your order is not confirmed or you get a payment declined message, please check with your bank for details or contact us. You may be required to submit a screenshot of your account statement. Please stay rest assured that your amount will be refunded to you in case of failed order transaction.

13. How long does it take to deliver the product after it has been dispatched?

• It usually takes between 3 to 5 days to deliver the order after it has been dispatched. This varies depending upon your and merchant's location. We will notify you on your registered contact details via Email / SMS with the tracking number and courier/delivery partner details, once the order has been dispatched. In case a merchant is unable to fulfill the order on time, we will transfer the order to another merchant. If the order still can't be fulfilled, the same will be cancelled and your refund will be processed. The refund would be credited to your account within 2 weeks after the order is cancelled.

14. Why have I received partial order?

• Since your products maybe shipped from different merchants, orders with multiple products and different delivery timelines will be delivered to you separately.

15. Why does delivery time for the same product vary from seller to seller?

• The number of days could vary depending upon your shipping address and seller's location.